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Privacy Policy
Effective Date: 12th January 2025

Introduction
Welcome to www.faunapets.com, owned and operated by Fauna Pets. We are committed to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR), Indian laws, and other applicable privacy laws. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our Website.

1. Information We Collect
We collect the following types of information to provide and improve our services:

1.1 Personal Information: When you purchase products, contact us, or register an account, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely by third-party payment gateways)

1.2 Non-Personal Information: We collect non-identifiable information such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data (through cookies and analytics tools)

2. How We Use Your Information
We use the information we collect to:

  • Process and fulfill your orders

  • Provide customer support

  • Improve our Website and services

  • Send order confirmations, updates, and promotional offers (with your consent)

  • Comply with legal obligations and resolve disputes

3. Legal Basis for Processing Data
We process personal data under the following legal bases:

  • Consent: When you opt-in to receive promotional emails or newsletters.

  • Contract: To fulfill orders and provide requested services.

  • Legal Obligation: To comply with applicable laws and regulations.

  • Legitimate Interests: To enhance your user experience and ensure website functionality.

4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your data with:

  • Third-Party Service Providers: To process payments, deliver orders, and analyze website performance.

  • Legal Authorities: When required to comply with applicable laws or protect our rights.

5. Cookies and Tracking Technologies
Our Website uses cookies to enhance user experience and gather analytics. You can manage your cookie preferences through your browser settings. For more details, refer to our Cookie Policy.

6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.

7. Your Rights
Under GDPR and applicable laws, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Update inaccurate or incomplete data.

  • Deletion: Request deletion of your data (subject to legal obligations).

  • Restriction: Restrict the processing of your data.

  • Objection: Object to data processing for direct marketing purposes.

  • Portability: Receive your data in a portable format.

To exercise these rights, contact us at info@faunapets.com.

8. Data Security
We implement industry-standard measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9. International Data Transfers
As our operations are based in India, your data may be processed in India. By using our services, you consent to the transfer and processing of your data in compliance with this policy.

10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The "Effective Date" at the top indicates when the policy was last revised. Changes will be posted on this page, and significant updates will be communicated directly to you.

11. Contact Us
For questions, concerns, or to exercise your rights, please contact us at:

Fauna Pets
Mumbai, India
Email: info@faunapets.com

Thank you for trusting Fauna Pets with your personal data. Your privacy matters to us!

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