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Refunds and Returns Policy
Effective Date: 12th January 2025

Welcome to www.faunapets.com, operated by Fauna Pets. This Refunds and Returns Policy outlines the terms and conditions under which we handle returns and refunds for the products purchased from our Website. By purchasing from us, you agree to this policy.

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1. Nature of Products

Fauna Pets sells physical pet products, including clothing, toys, food, and supplements. These items are delivered directly to your home. We encourage you to review the product descriptions and specifications carefully before making a purchase.

2. Return Eligibility

Returns may be accepted under the following conditions:

  • The product is defective or damaged upon delivery.

  • The product delivered does not match its description on the Website.

  • The product is unused, in its original packaging, and returned within 7 days of delivery.

Returns are not accepted for:

  • Used or altered products.

  • Perishable items such as food or supplements once opened.

  • Clearance or sale items, unless defective.

3. Requesting a Return

To initiate a return:

  1. Contact our Customer Support team at info@faunapets.com within 7 days of receiving the product.

  2. Include the following details in your email:

    • Order ID or transaction reference.

    • Product name.

    • A description of the issue, with photos if applicable.

  3. We will review your request and provide further instructions within 3-5 business days.

4. Return Process

  • Approved returns must be shipped back to the address provided in our return instructions.

  • Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

  • Once the returned product is received and inspected, we will process your refund or replacement.

5. Refund Process

  • Approved refunds will be processed within 7-10 business days after the returned product is received and inspected.

  • Refunds will be credited to the original payment method used during the transaction.

  • If you have not received your refund after 10 business days, please contact us for assistance.

6. Non-Returnable Items

Certain products are non-returnable, including:

  • Opened or used food items and supplements.

  • Customized or personalized products.

  • Clearance or sale items, unless defective.

7. Disputes and Escalation

If you are unsatisfied with the outcome of your return or refund request, you may escalate the issue by contacting us at info@faunapets.com. We aim to resolve disputes amicably and in a timely manner.

8. Contact Information

For questions or assistance regarding this policy, please reach out to:

Fauna Pets
Mumbai, India
Email: info@faunapets.com

We value your trust and strive to ensure your experience with Fauna Pets is seamless and satisfactory. Thank you for choosing us for your pet product needs!

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